Returns Policy

RETURNS POLICY

This document summarises the ScanX Returns Policy. Full details can be found in our Terms and Conditions of Use section here.

1. RETURNED GOODS. When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions.
2. A request must be made to Animal Ultrasound Association CIC within seven days of receipt of goods.
3. If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered, unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.
4. Refunds will be subject to the purchase price, less 10% as carriage and order processing fees will not refunded.
5. Returned goods will only be accepted where a Returns Authorisation has been given. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

 

2. Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.

 

WARRANTY. All items are guaranteed according to Manufacturer’s warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. Conditions of warranty are to repair or replace faulty goods that are not due to customer neglect (within the time of the warranty). There is no refund obligation. If item is still in warranty, please send to Head Office, with accompanying letter of explanation. If fault is due to neglect, a charge will be made for repair and return of goods.