Returns Policy

This document summarises the ScanX Returns Policy. Full details can be found in our Terms and Conditions of Use section here.

RETURNED GOODS

When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions:

1. A request must be made to ScanX Ultrasound within seven days of receipt of goods.
2. If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered, unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.
3. Refunds will be subject to the purchase price, less carriage and order processing fees. As an example: you purchase an ultrasound machine for $2000, and it costs us $100 to ship it to you. PayPal also take $100 in transaction fees. You change your mind and decide to return the product to us. We will refund you in full, minus our unrecoverable costs of $200.
4. Returned goods will only be accepted where a Returns Authorization has been given. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
5. Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. If something arrives damaged, please take detailed photographs as evidence, particularly of any damage to the original packaging. The company will not entertain claims made outside the stated time limits.

 

WARRANTY

All items are guaranteed according to manufacturer’s warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. Conditions of warranty are to repair or replace faulty goods that are not due to customer neglect (within the time of the warranty). There is no refund obligation. If item is still in warranty, please contact us to arrange a repair. If fault is due to neglect, a charge will be made for repair and return of goods.